I booked a room at the Fairfield Inn on Christmas Day due to car trouble. The associate at the front desk helped me find a first-floor room close to the entrance. It made access so much easier for me because of mobility issues. I slept really well on the comfortable bed. The best part came the next morning when I realized I forgot two Christmas card money holders with $100 bills inside. I called the hotel, and the housekeeper, Penny, had turned them in before I called. I was so relieved and grateful to thank her in person. I feel like the management here creates a family-like atmosphere and genuinely cares for their guests. On the downside, the parking lot was a bit cramped, especially by the entrance, and there were times when I noticed staff seemed a bit overwhelmed, especially during busy morning hours. Also, the breakfast setup could be better organized. I had trouble finding some items. Gym facilities could use more equipment as well. Overall, I always enjoy my visits here and look forward to staying again.

- Great breakfast variety
- Comfortable queen bed
- Huge shower

- Excessive room noise
- Eager housekeeping
- Toilet issues

Strongly recommend for a couple of nights

Clean hotel, friendly staff, provided a good breakfast with variety that fueled my day of exploration and a convenient location that made it easy to navigate around the city attractions.

No

convenient parking, large shower, easy access to room

The toilet situation needs serious attention!!! I had to deal with a broken toilet during my stay, and it was incredibly frustrating to have to use the public restroom on the first floor!!! Clean towels should be prioritized for guests!!!

Had a pleasant stay. loved the huge shower and refreshing fruit-infused water each evening, though breakfast variety could use some improvement. I'd definitely come back!

the breakfast had fresh coffee and the blueberry waffle batter was unique. room noise from the highway side was excessive.

I appreciated the beautiful design of the hotel, which was very clean and created a welcoming ambiance. The staff were exceptionally friendly, ensuring my stay was enjoyable, and they provided complimentary fruit-infused water each evening.

Housekeeping should respect checkout times better.

Great staff like Celine who went above and beyond. Convenient location near a variety of restaurants and shopping. Breakfast included with solid options and comfy rooms made the stay enjoyable.

A few light fixtures in the room didn't work. Internet TV apps could use improvement.

cant wait to come back

The room had air conditioning, a comfortable queen bed, and a huge shower which was nice. The bathroom was clean and had all the essentials like towels and toiletries. I loved that there was fresh coffee available at the front desk. Breakfast had great options like freshly baked croissants and fruit-infused water.

It was just a perfect match for a fleeting trip in Columbus with great value-to-price ratio. The front desk staff helped me with a last-minute room choice that was convenient for my needs.

The room I stayed in had a comfortable queen-size bed and excellent amenities, including a spacious shower that exceeded my expectations. I appreciated the complimentary fruit-infused water and fresh coffee available at the front desk each evening. Breakfast offered a great variety, ensuring I started my day right. The hotel's convenient parking made access seamless throughout my stay.

Housekeeping was overly eager about checkout times.

The stay had some highlights, including a very clean and pleasant room setup, and exceptional customer service from the staff. However, the toilet issue and lack of prompt attention on that front diminished the experience quite a bit.